Term and Conditions

Welcome to Keys Haitian Translation LLC. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully before engaging our services.

1. General Information

Keys Haitian Translation LLC (“we,” “our,” “us”) provides Haitian Creole translation and interpretation services. These Terms and Conditions govern your use of our website, communications, and professional services.

2. Service Requests

All service requests must be submitted through our website, by email, or through other approved channels.
Clients are responsible for providing complete, legible, and accurate documents for translation.
Turnaround times are estimated based on project size and complexity. Standard projects are typically completed within [X business days – e.g., 3–5 business days] unless otherwise agreed in writing.

3. Payment Policy

Advance Payment: All payments must be made in advance before work begins.
Non-Refundable: Payments are non-refundable once the project has started, including translation and interpretation work.
Methods of Payment: We accept credit card, debit card, PayPal, bank transfer, or other methods agreed upon.
Project Suspension: Services will not begin until payment is received in full. We reserve the right to withhold delivery of completed work if payment is not made.

4. Turnaround Time & Delivery

We make every effort to meet agreed deadlines.
Delivery times may vary depending on the size, complexity, and clarity of the materials provided.
Delays caused by late submission of documents, unclear materials, or client-requested changes are not our responsibility.
We are not liable for any indirect or consequential damages caused by delays.

5. Accuracy and Limitations

We strive for accuracy and quality in all translations. However, due to the nature of language, absolute error-free translations cannot be guaranteed.
Clients are responsible for reviewing and approving all final materials.
Our liability for any claim is limited to the amount paid for the specific service in question.

6. Privacy and Confidentiality

All documents, personal information, and communications provided to us will be treated as strictly confidential.
We do not sell, share, or disclose client information to third parties, except as required by law.
Our Privacy Practices ensure that sensitive documents remain secure and are used solely for the purpose of providing translation or interpretation services.

7. Intellectual Property

Materials submitted for translation remain the property of the client.
Completed translations are for the client’s use only and may not be resold or redistributed without prior written consent.
All content on our website (logos, text, graphics, design) is owned by Keys Haitian Translation LLC and may not be copied or reproduced without permission.

8. Limitation of Liability

We are not liable for losses, damages, or claims arising from the use of our services, including delays or errors beyond our control.
Our total liability is limited to the amount the client paid for the specific service.